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SHIPPING INFORMATION

It is our priority to deliver your order as quickly as possible. Below are estimated shipping times. If your order is placed Monday-Friday, we will dispatch your Solbari parcel within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

Christmas cut-off dates:
Orders to Australia by Australia Express Post: 19 December 1pm

Our Solbari office will remain open throughout the Festive Season except for 25-26 December and 1 January.

All parcels will be dispatched Monday - Friday except for 25-26 December and 1 January.

Please note that arrival times for delivery are estimated and in some cases delays may occur. 



AUSTRALIA
Shipping Provider Price Estimated Arrival Time
Australia Post (registered and online tracking for all orders over AUD$50.00) FREE ON ALL ORDERS 1-5 business days
Express Australia Post with online tracking AUD$6.50 on all orders  1-3 business days

 

 

NEW ZEALAND
Shipping Provider Price Estimated Arrival Time
Registered New Zealand Post with online tracking FREE ON ALL ORDERS 2-7 business days
Express International Courier with online tracking AUD$10.00 on all orders  1-4 business days

 

 

USA AND CANADA
Shipping Provider Price Estimated Arrival Time
Express International Post with USPS online tracking FREE ON ALL ORDERS 5-7 business days
Express Courier International with USPS online tracking  AUD$30.00   2-5 business days

 

 

UNITED KINGDOM
Shipping Provider Price Estimated Arrival Time
Express International Post with Royal Mail Online Tracking FREE ON ALL ORDERS 5-10 business days
Express Courier International with Royal Mail Online Tracking AUD30.00 2-6 business days

 

 

HONG KONG AND CHINA
Shipping Provider Price Estimated Arrival Time
Express International Post with online tracking FREE ON ALL ORDERS 3-7 business days
Express International Courier with online tracking AUD$25.00  1-4 business days

 

 

REST OF THE WORLD
Shipping Provider Price Estimated Arrival Time
Express International Post with online tracking FREE ON ALL ORDERS 3-14 business days



WHERE DO WE SHIP TO?

Solbari ships to over 100 countries.

 

HOW DO I GET FREE SHIPPING

You'll receive FREE standard shipping AUTOMATICALLY on all orders.


WHERE ARE YOUR PRODUCTS SENT FROM?

All goods are dispatched from our Australian office in Melbourne. Orders are dispatched Monday to Friday EST (Eastern Standard Time)and delivered on working days.

The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we will aim to contact you via your e-mail address or via telephone within 1 business day of receiving your order.

 

CAN I CHECK MY ORDER STATUS AND TRACK SHIPPING?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online for all orders over AUD50.00.

For countries which do not allow online tracking, parcels are sent via registered post. A signature will be required on delivery. If a signature is required and no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

We reserve the right not to ship to some international destinations. 

 

WHAT HAPPENS IF MY DELIVERY TAKES LONGER THAN THE ESTIMATED ARRIVAL TIME  

Solbari does not take responsibility for late arrivals. Postal services are out of our control, which is why all times above are estimated arrival times. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned above.


QUESTIONS?

If you have questions or did not received your order within the specified days, please contact our Customer Service Team at info@solbari.com

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