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RETURNS & EXCHANGE

CONDITIONS 

There are 2 conditions in order to return or exchange a product with SOLBARI.

1. Item(s) must be returned within 30 days of purchase.

2. Item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.

HOW TO RETURN OR EXCHANGE - within Australia:

1. Ensure all items are in their original condition, unworn, unsoiled, unwashed and in their original packaging as per the conditions above.

2. Contact SOLBARI by email at info@solbari.com and notify us of your order number and intended return or exchange. 

3. Included in your parcel:
The item(s) you wish to return/exchange
Your SOLBARI invoice and mark on your invoice your exchange or returns instructions.

4. Please use a recorded service and hold onto your tracking number for your parcel once you have posted it as a proof of postage. SOLBARI will not be held liable in the event that your parcel is lost in transit. 

Once your parcel is received by SOLBARI, your exchange or refund will be processed immediately. 

HOW TO RETURN AND EXCHANGE - for International orders:

If you choose to return or exchange any item(s), please send an email after receiving your parcel to info@solbari.com

If you would like to exchange or return an item, the shipping cost on International orders is not covered by SOLBARI.

Any parcel sent back to SOLBARI must have a valid International tracking number.

SOLBARI cannot be held liable for any items lost in transit.

Please be reminded to indicate on the package that the items are intended for "exchange". Without such notice, the package is at risk of incurring additional customs duties and taxes.

Please note -  if you wish to make an exchange, SOLBARI is happy to do so as long as the stock is available. If the stock is not available, a refund will be available. 

PLEASE SEND ALL RETURNS AND EXCHANGES TO:

Sun Protection Apparel Pty Ltd
PO BOX 9129
South Yarra VIC 3141
Australia

REFUNDS:

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will refund you for the total amount of your purchase item.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as we receive your parcel, but please allow a few days from the day you return the product for your account to be credited. 

ANY QUESTIONS?

If you have questions about returns or exchange,

you can contact us at info@solbari.com

or call us on 0406 341 212 or from outside Australia +61 406 341 212

 

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